To choose a cleaning service in Miami, compare companies on seven things you can actually verify: how the price is set, what the clean includes, proof of insurance and vetting, what real reviews describe, how you pay, whether they work in your building and county, and how the first visit is handled. A low hourly quote tells you very little until you know those answers.
Below is what to ask for each one, what a good answer sounds like, and how Miami House Cleaning answers the same questions, so you have a real benchmark to compare against.
1. How is the price set, and what does the quote cover?
Ask whether the quote is a flat rate or an hourly estimate. Hourly pricing can be fair, but the final bill depends on how long the job takes, which you can’t control. A flat rate tells you the number before anyone arrives.
Also ask what moves the price: size of the home, type of service, frequency and add-ons are the normal drivers. If a company can’t tell you, expect surprises.
How we answer it: our cleanings are flat-rate and start at $156 for a regular clean of a studio under 1,000 sq ft, in every city we serve. Deep-cleaning and post-construction prices scale with square footage, and recurring customers get a published discount (from 1.5% for every two months up to 10% for twice weekly). Our Miami house cleaning cost guide breaks it down further.
2. What exactly does the clean include, and what doesn’t it?
“Deep clean” means different things at different companies. Ask for the list. The useful questions are about the areas people argue over afterward: inside the oven and microwave, behind appliances, grout, baseboards, vents, inside cabinets, windows.
A trustworthy company will also tell you what it doesn’t do. We’re a cleaning company, for example, and we don’t do junk removal or haul-away. If a company says yes to everything, ask how.
How we answer it: our deep-cleaning page lists the scope, including behind and under appliances, the inside of the oven and microwave, grout and tile scrubbing, vents, baseboards and ceiling fans, and inside cabinets and closets on request.
3. Are the cleaners insured and background-checked?
You’re giving someone access to your home. Ask whether the company carries insurance, whether its cleaners are background-checked, and whether it can provide proof. In South Florida this matters for a practical reason too: many condo buildings ask vendors for a certificate of insurance before they’ll let a crew up, so ask about that before the booking, not at the front desk.
We cover the details, including the specific questions to ask, in how to vet an insured house cleaning service in Miami. Our own cleaners are insured and background-checked.
4. What do the reviews actually describe?
Star averages are a starting point. The detail is in what reviewers describe. Look for reviews that mention specific things: arriving on time, bringing supplies, how the cleaner handled a request, communication before the visit. Those are harder to fake than “great service!”
Also check for an outside reference point, such as a BBB listing, alongside Google reviews.
For comparison, Miami House Cleaning has a 4.9 average from 145 reviews on Google and Thumbtack and is BBB accredited with an A− rating. Here’s the kind of review worth reading closely, from a customer in Fort Lauderdale:
“Trinity arrived promptly and was friendly and courteous. We did a walk through and I showed areas to focus. She went right to work and asked a few questions while she moved from room to room. I reviewed each area as it was done and she did a great job.”
It tells you what the visit looks like, not just how the customer felt about it. You can read more on our customer reviews page.
5. How do you pay, and when?
Ask which payment methods are accepted and when payment is due. Card payments leave a clear record if anything needs to be resolved later.
How we answer it: we accept Visa, Mastercard, American Express, debit cards and crypto (BTC, ETH). We don’t accept cash or checks.
6. Do they actually work in your area and your type of home?
South Florida is three counties and a lot of driving. A company based across the county line may quote you and then struggle to arrive on time. Ask directly whether they clean in your city, and whether they’re used to your kind of home: a high-rise condo with loading-dock and elevator rules, a single-family house with a pool deck and sliders, or a vacation rental that has to turn around between guests.
How we answer it: we clean homes and offices across Miami-Dade, Broward and Palm Beach counties, with a second office in Palm Beach County. We also offer Airbnb and vacation-rental turnover and extended-stay cleaning.
For a longer overview, read our guide to house cleaning services in Miami.
7. How is the first visit handled?
The first clean is where expectations get set. Ask whether the cleaner will walk through the home with you, whether they bring their own supplies, and how to flag the areas that matter most. A good company welcomes that conversation.
Several of our customers mention this in their reviews. One in Homestead wrote:
“I really like how she gave updates throughout the service and even had her own supplies.”
Red flags worth walking away from
- A price that changes after the crew sees the home, with no explanation of what drove it.
- No written list of what’s included.
- No answer on insurance or background checks.
- Reviews that are all vague, all posted in a short burst, or can’t be found on any outside platform.
- A company that promises every service, including ones outside cleaning.
Quick questions
Is the cheapest quote a bad sign?
Not by itself. Compare what’s included. A lower flat rate that covers the same scope is simply a better deal; a lower hourly rate with no scope list isn’t comparable.
Should I book a deep clean or a regular clean first?
If the home hasn’t been professionally cleaned in a while, start with a deep clean. Our guide to deep cleaning vs. regular cleaning explains the difference.
Compare us against your checklist
Ask us any of the seven questions above and hold us to the answers. Request a free estimate for a flat-rate quote, or call 754-354-6072. New customers who call get 10% off their first clean (phone bookings only).
Full details, what is included and flat-rate pricing are on our house cleaning in Miami page.
Written by the Miami House Cleaning team with AI assistance; facts checked against our published services and pricing.