Before you hand a house key or door code to a cleaning company in Miami, confirm three things: every cleaner is background-checked, the company carries liability and workers’ compensation insurance, and the business is properly registered in Florida. Miami House Cleaning meets all three, and the checklist below works for any company you’re considering.
Across Miami-Dade, Broward and Palm Beach, a lot of homeowners hire a cleaner from a social media post or a neighbor’s group chat. Sometimes that works out. But a cleaner works alone inside your home, around your family, pets and belongings, so it’s worth ten minutes of vetting first.
1. Ask whether every cleaner is background-checked
Find out if the company background-checks every person it sends to your home, not just the person who answers the phone. At Miami House Cleaning, every cleaner who enters a customer’s home is background-checked. Also ask whether you’ll usually see the same cleaner or crew. Consistent staffing builds trust, and a regular cleaner learns your home and how you like things done.
2. Confirm what insurance the company carries
“Insured” can mean a lot of things. The two types that matter most for in-home cleaning are:
- General (civil) liability insurance, which covers claims arising from the company’s work.
- Workers’ compensation, which covers a cleaner who gets hurt on the job. For example, someone who slips on a wet tile floor in your kitchen.
Miami House Cleaning carries both civil liability and workers’ compensation insurance. For any company you’re considering, it’s reasonable to ask for proof of coverage and to read the terms of service. Many cleaning companies, including ours, recommend you also keep your own homeowner’s or renter’s policy for your personal belongings.
3. Check that the business is registered in Florida
Florida doesn’t issue a state-level professional license for house cleaning, so “licensed” means less here than it does for electricians or contractors. What you can check is registration. A legitimate company should appear on Sunbiz (the Florida Division of Corporations’ public search) and hold a local business tax receipt. A company with nothing to show on either is a red flag.
4. Read real reviews, and read them closely
Star ratings are a starting point. The detail in the reviews tells you more. Look for:
- Reviews that mention cleaners by name, which suggests a stable team rather than rotating strangers.
- Comments about reliability: showing up on time and communicating when something changes.
- How the company responds when a review isn’t perfect.
Miami House Cleaning holds a 4.9-star rating across 142 reviews, and you can read them yourself on our customer reviews page.
5. Get the scope in writing
A trustworthy company will tell you clearly what a clean includes and what it doesn’t. A standard house cleaning covers different tasks than a deep clean or a move-out clean. Specialty requests, such as heavy buildup or rooms packed with clutter, may take extra time. Confirming the checklist up front means no surprises on cleaning day, and it’s especially important if you’re leaving a rental and want your deposit back (see our Fort Lauderdale move-out deposit guide).
6. Ask how they handle access and building rules
Many South Florida homes are condos and high-rises with front desks, service elevators and visitor rules. In neighborhoods like Brickell or along the beach in Fort Lauderdale, ask the company how it handles key or code access, building check-in and parking. A professional team will ask you about these details before the first visit instead of improvising at the lobby.
7. Ask what happens if you’re not satisfied
Things occasionally get missed, even with great cleaners. What matters is the follow-up. Ask how quickly the company responds and how it fixes a missed spot. Our approach at Miami House Cleaning is simple: if you’re not happy, we’ll make it right.
Quick vetting checklist
- Every cleaner background-checked? ✔
- Liability + workers’ compensation insurance? ✔
- Registered on Sunbiz with a local business tax receipt? ✔
- Recent, detailed reviews? ✔
- Written scope of work? ✔
- Clear plan for building access and follow-ups? ✔
Frequently asked questions
Are Miami House Cleaning’s cleaners background-checked and insured?
Yes. Every Miami House Cleaning cleaner is background-checked, and the company carries civil liability and workers’ compensation insurance.
Does Florida require a state license to run a house cleaning business?
Florida does not issue a state-level professional license for residential cleaning. A legitimate cleaning company should still be registered with the Florida Division of Corporations (Sunbiz) and hold a local business tax receipt.
What should I ask a cleaning company before letting them into my home?
Ask whether every cleaner is background-checked, what insurance the company carries (liability and workers’ compensation), whether cleaners are employees or one-off contractors, what the service includes, and how they handle a clean you are not happy with.
Hire a vetted, insured cleaning team in South Florida
Miami House Cleaning serves homes and offices across Miami-Dade, Broward and Palm Beach counties with background-checked, insured cleaners and eco-friendly products. Call 754-354-6072 or request your free estimate. We’re happy to answer every question on this list before your first clean.
